Purchase Options Policy

Last updated: 1 September 2026

This policy explains how subscriptions, cancellations and pre-orders work when purchasing from Bully Beauty®.

1. Subscriptions

Selected Bully Beauty® products may be available to purchase as a subscription.

When you choose a subscription, you agree to receive repeat deliveries at the frequency selected when placing your order.

Your chosen payment method will be charged automatically for each recurring order unless you cancel your subscription before the next payment is processed.

The price, frequency and other relevant subscription information will be displayed before you complete your purchase.

2. Managing Your Subscription

You can manage your subscription through your Bully Beauty® customer account.

Depending on your subscription, you may be able to:

• View upcoming subscription orders;
• Change your delivery frequency;
• Update certain subscription details; or
• Cancel your subscription.

You can access your subscriptions through the Subscriptions section of your customer account.

If you need help managing your subscription, contact us at bark@bullybeauty.co.uk.

3. Cancelling a Subscription

You may cancel your subscription at any time.

To prevent your next recurring order from being processed, your subscription must be cancelled before the next scheduled payment has been taken.

If your next subscription payment has already been processed and the order has entered our fulfilment process, we may be unable to cancel that particular order.

You can still cancel your subscription to prevent future orders and payments.

Any applicable statutory cancellation and return rights remain unaffected.

4. Subscription Returns & Refunds

Our standard Returns & Refund Policy also applies to subscription orders.

For hygiene and safety reasons, skincare and grooming products that have been opened, unsealed or used cannot normally be returned unless they are faulty or your statutory consumer rights otherwise apply.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed.

5. Changes to Subscription Prices

We may occasionally need to change the price of a subscription product.

Where a change affects future recurring payments, we will provide appropriate notice before the new price applies where required.

You will always have the option to cancel your subscription if you do not wish to continue following a price change.

6. Product Availability

Subscription products are subject to availability.

If a product in your subscription is temporarily unavailable, we may delay the order and contact you with further information.

We will not substitute a different product without your agreement.

7. Pre-Orders

From time to time, Bully Beauty® may offer products for pre-order.

A pre-order allows you to purchase or reserve a product before it is available for immediate dispatch.

Any estimated dispatch or availability date will be clearly communicated where possible.

Estimated dates are provided in good faith but may occasionally change due to manufacturing, shipping or other circumstances outside our reasonable control.

If there is a significant delay, we will contact affected customers where appropriate.

8. Cancelling a Pre-Order

If your pre-order has not yet been dispatched, please contact us at bark@bullybeauty.co.uk if you wish to cancel it.

Where cancellation is available, any amount already paid for the cancelled order will be refunded to your original payment method.

Once a pre-order has been dispatched, our normal Returns & Refund Policy will apply.

Nothing in this section affects your statutory consumer rights.

9. Cancelling a Standard Order

If you wish to cancel a standard, non-subscription order, please contact us as soon as possible at bark@bullybeauty.co.uk.

We aim to process orders quickly, so we cannot guarantee that we will be able to stop an order once it has entered the dispatch process.

If the order has already been dispatched, you may need to follow our Returns & Refund Policy.

Your statutory cancellation rights for eligible online purchases remain unaffected.

10. Order Acceptance

After placing an order, you will receive an email confirming that we have received it.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or listing error;
• Payment cannot be authorised;
• We reasonably suspect fraudulent activity; or
• We are otherwise unable to fulfil the order.

If we are unable to fulfil an order after payment has been taken, we will refund the relevant amount.

11. Product Availability & Packaging

We make reasonable efforts to keep stock information on our website accurate, but availability cannot always be guaranteed.

If an item becomes unavailable after you order, we will contact you as soon as reasonably possible.

Product packaging, labels and appearance may occasionally vary from photographs shown on our website. Any variations will not affect your statutory rights, including your right to receive products that conform to the contract.

12. Your Consumer Rights

Nothing in this policy is intended to limit or exclude your statutory rights under applicable UK consumer law.

Our Subscription & Cancellation Policy should be read alongside our Returns & Refund Policy, Shipping Policy, Privacy Policy and Terms of Service.

13. Contact Us

If you need help with a subscription, cancellation or pre-order, please contact:

Bully Beauty LTD
Email: bark@bullybeauty.co.uk
Website: www.bullybeauty.co.uk