Refund policy
Returns & Refund Policy
At Bully Beauty®, we hope you and your dog love your order. However, if something isn’t right, please get in touch and we’ll be happy to help.
Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition you received it
- Accompanied by proof of purchase, such as your order number
For hygiene and safety reasons, we cannot accept returns of skincare or grooming products that have been opened, unsealed or used, unless the product is faulty.
This does not affect your statutory consumer rights.
Product Results
Every dog is different. Skin type, coat type, allergies, sensitivities, lifestyle and existing skin concerns can all affect how an individual dog responds to a product.
For this reason, Bully Beauty® cannot guarantee that a product will produce a particular result for every dog, and we cannot offer refunds simply because a product did not achieve the result you hoped for.
Our products are designed for cosmetic, cleansing and grooming purposes. They are not veterinary medicines and are not intended to diagnose, treat, cure or prevent any medical condition.
If your dog has an ongoing, severe or unexplained skin problem, we recommend seeking advice from your veterinary professional.
How to Request a Return
To request a return, email bark@bullybeauty.co.uk with your:
- Order number
- Product(s) you wish to return
- Reason for the return
Please contact us before sending anything back so we can provide the correct return instructions.
Return Postage
If you are returning an unwanted item, you are responsible for the cost of returning it to us.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.
If your product is faulty, damaged or incorrect, please contact us and we will arrange an appropriate solution.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at bark@bullybeauty.co.uk.
Please include your order number and photographs showing the issue where possible.
We will work with you to provide an appropriate refund or replacement. Nothing in this policy affects your rights under UK consumer law. Consumers have separate statutory remedies where goods are faulty, not as described or otherwise fail to meet legal standards.
Refunds
Once your return has been received and checked, we will let you know whether your refund has been approved.
Approved refunds will be returned to your original payment method. Please allow 5–10 working days for your bank or payment provider to process the refund.
Where applicable, refunds and delivery costs will be handled in accordance with your statutory consumer rights.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the eligible item and place a new order separately.
Questions?
If you have any questions about a return, refund or your order, please contact us at:
Last updated: 1 September 2026