Shipping Policy

Last updated: 1 September 2026

At Bully Beauty®, we aim to get your order packed, dispatched and on its way to you as quickly and safely as possible.

Dispatch Times

Orders are normally dispatched within 2-3 working days of your order being placed.

Working days exclude weekends and UK bank holidays.

During particularly busy periods, including Christmas, promotional events, product launches and events such as Crufts, dispatch may take a little longer. If this happens, we will always do our best to get your order to you as quickly as possible.

If you need an order urgently, please contact us at bark@bullybeauty.co.uk before ordering or as soon as possible afterwards. We cannot guarantee expedited dispatch, but we'll always do our best to help.

UK Delivery

UK orders are sent using a Royal Mail Tracked service.

Once your order has been dispatched, you will receive tracking information so you can follow its journey.

Our current delivery options and charges will be displayed at checkout before you complete your purchase.

Free UK delivery is available on qualifying orders where advertised on our website.

I would use that rather than hard-coding £35 into the policy because your website currently advertises free shipping over £40 at the top, while the shipping policy itself says over £35. This way, if you change the threshold again, you don't have conflicting legal/policy pages.

Delivery Times

Delivery estimates begin after your order has been dispatched, not from the date the order was placed.

Royal Mail delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal delays, severe weather and periods of unusually high demand.

Where UK consumer law applies, we will comply with our legal obligations regarding delivery. Unless a different delivery period has been agreed, online retailers must generally deliver goods without undue delay and within 30 days.

Tracking Your Order

Tracking information will be provided once your order has been dispatched.

Please allow time for Royal Mail's tracking system to update after receiving your dispatch confirmation.

If your tracking has not updated for an unusual length of time, please contact us at bark@bullybeauty.co.uk and we'll be happy to investigate.

Missing or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at bark@bullybeauty.co.uk with your order number.

We will investigate the delivery with the relevant postal or courier service and keep you informed.

Your contract is with Bully Beauty®, not the delivery provider, so please contact us if there is a problem with the delivery of your order. Where we arrange delivery, UK consumer law generally makes the retailer responsible for the goods until they are delivered to the customer or another person nominated by them.

Safeplace & Alternative Delivery Instructions

If you choose to nominate a Safeplace, neighbour or alternative delivery location through the delivery provider, please ensure that the location is secure and suitable for receiving your parcel.

If tracking shows your parcel as delivered but you cannot locate it, please check your nominated Safeplace, with other members of your household and with any neighbours who may have accepted it.

If you still cannot locate your parcel, contact us at bark@bullybeauty.co.uk and we will investigate the delivery.

Your statutory consumer rights are not affected.

Incorrect Delivery Address

Please check your delivery information carefully before completing your order.

If you notice an error after ordering, contact us at bark@bullybeauty.co.uk as soon as possible.

If your order has not yet been dispatched, we will do our best to amend the address. Unfortunately, we cannot guarantee that changes can be made once an order has entered the dispatch process.

If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange the next steps. Additional postage charges may apply where redelivery is required and permitted by law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at bark@bullybeauty.co.uk.

Where possible, please include:

• Your order number
• Photographs of the parcel
• Photographs of the damaged product(s)

Please keep the packaging until we have responded, as it may be required when investigating the issue with the delivery provider.

We'll work with you to arrange an appropriate solution in accordance with your consumer rights.

Out-of-Stock Items

We do our best to ensure our stock levels are accurate.

In the rare event that an item becomes unavailable after you've placed your order, we'll contact you as soon as possible.

Depending on the circumstances, we may offer you an alternative product, the option to wait for the item to become available, or a refund for the unavailable item.

We will never substitute a product without your agreement.

International Delivery

Where international delivery is available, the countries we currently ship to and the applicable delivery charges will be shown at checkout.

International delivery times can vary depending on the destination and local postal or customs processes.

Customers may be responsible for applicable import duties, taxes or customs charges imposed by the destination country unless otherwise stated at checkout.

International customers should check any applicable local import requirements before ordering.

Our Responsibility

We will take reasonable care when packing and dispatching your order and will comply with our obligations under applicable UK consumer law.

Nothing in this Shipping Policy limits or excludes any rights you have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Contact Us

If you have any questions about delivery or need help with an order, please contact:

Bully Beauty LTD
Email: bark@bullybeauty.co.uk
Website: www.bullybeauty.co.uk